Team Store FAQ — How It Works, Turnaround Times & More | Team Monogram That

To keep your custom school swag looking great, hand wash garments inside out in cold water and hang dry. For any personalized gifts featuring foil, make sure to hang dry only—do not use a dryer. This will help maintain the quality of your team uniforms.

For all standard orders of custom school swag and personalized gifts, please allow 7-14 business days for production. Standard shipping takes 1-5 days, ensuring your team uniforms and other items arrive promptly.

We do not accept returns or exchanges unless the product was damaged in production, whether it's custom school swag or team uniforms. You have 24 hours to contact us about the defect of the product. If you have questions regarding your personalized gifts or any other inquiries, please call or email us before you place your order.

We do not accept cancellations on personalized gifts, including custom school swag and team uniforms, once the order has been placed. If you have questions, please call or email us before you place your order.

Can I customize the designs further? Yes - call or email us about which custom school swag product you like and what personalized gifts or changes you would like to add. We will send you mock-ups before we proceed with your order for team uniforms. 248-499-9303 info@monogramthat.com

If you would like to change a design, style, color, etc., for an existing online team store featuring custom school swag, we first need to contact the team store owner or director to confirm that such changes align with their branding. Additionally, there will be an extra $15 charge for each change made to an existing design, color, style, text, etc., which is perfect if you're looking for personalized gifts or updates to team uniforms.

Once we have discussed your concept and design for your custom school swag, we will create the design and send you a mock-up. You will receive one free revision. If you would like to make any additional changes to the design, such as adjustments for personalized gifts or team uniforms, there will be a charge of $50 for each artwork change.